Cebu Pacific, owned by Cebu Air, Inc., is sticking to its prediction of returning to pre-pandemic levels next year, calling itself “cautiously optimistic” given the country’s current vaccine deployment speed.
“To be honest, when it first began rolling out and we were tracking the inoculation rate, we were pleasantly pleased with the 130,000 a day. With the A4 (priority) and private vaccines, we are cautiously optimistic,” Candice A. Iyog, Cebu Pacific vice president for marketing and customer service, said during an online conference on Thursday.
“We’d prefer to keep to what we’ve stated previously, the 2022, but so much may still happen,” she said.
Cebu Pacific presently serves 32 domestic destinations.
To remember, Cebu Pacific had 71 percent fewer flights in 2020, totaling 41,804. Last year, it transported 78 percent fewer passengers, totaling five million.
Ms. Iyog said that flights from Manila to Boracay would run five times daily beginning June 21, with flights to Bohol also operating daily.
It has flights to Dubai, Hong Kong, Seoul, Tokyo, and Singapore as of June.
“When demand returns, there will be a greater expectation from us to be more digital and to offer more contactless choices for our passengers because we realize that ‘contactless’ is somehow associated with safety,” Ms. Iyog said.
“We successfully launched our new website, as well as our iOS and Android booking channels, yesterday (June 16),” she said.
For new reservations, the airline has collaborated with GCash, GrabPay, and PayMaya to provide cashless payment alternatives.
Beginning in July of this year, the low-cost airline will introduce a new procedure for customers who wish to make voluntary modifications to their trips.
“Beginning July 1, the travel fund option for voluntary flight changes will be available only to passengers who pre-purchased the CEB Flexi add-on during initial booking, as this new and improved product allows passengers to cancel their flights for free, up to two hours before departure, and store the value of the booking in a Travel Fund for as little as P499,” Cebu Pacific said in a statement on WeChat.
“The money in this virtual wallet is valid for two years and may be used to book fresh tickets or buy other add-ons such as seat selection, extra luggage allowance, or travel insurance,” the company said.
Passengers who wish to modify their reservations without buying CEB Flexi may do so by using CEB’s Unlimited Rebooking option, which allows them to rebook as many times as they like up to two hours before their planned departure time.
Since March, the low-cost airline has claimed it has permanently eliminated change costs.