Tata Consultancy Services (TCS), a global information technology services company, has collaborated with Converge ICT Solutions, Inc. to improve the customer experience at the local internet service provider.
Converge and TCS, a supplier of consulting and business solutions, said in a joint statement sent through e-mail that the collaboration would assist the fiber internet service provider in simplifying corporate procedures, accelerating product innovation, and personalizing client interaction.
“In collaboration with TCS, Converge has started on a significant business transformation journey to create a flexible and future-ready digital core that enables the company to provide new and improved digital services to its customers,” the company said.
“At the heart of this transformation is TCS HOBS, a plug-and-play digital business platform for subscription, device, and data management available as a SaaS (software as a service) offering that will enable Converge to reimagine customer journeys through simplified processes and hyper-personalization based on customer lifetime value.”
The business transformation will be accomplished via the use of TCS’ Location Independent Agile methodology in conjunction with TCS Jile, a cloud-based enterprise Agile DevOps platform.
The platform enables software teams to organize, automate, and monitor the whole value stream associated with software delivery, from conception through deployment.
Dennis Anthony H. Uy, Chief Executive Officer and Co-Founder of Converge, said that the company’s operations and internal procedures must be scalable to accommodate future expansion and guarantee that consumers continue to have a positive experience.
Shiju Varghese, country head of TCS Philippines, said, “We will use our deep domain experience, digital technology skills, and investments in innovation and intellectual property to assist Converge in accelerating its transformation path.”
By 2025, Converge hopes to connect more than half of Philippine homes via its pure fiber network.
As of March, the company’s fiber optic network has touched over seven million households, or 28% of total households.